E-tailers' CES Presence
By Tatyana Sinioukov
Here's a quick rundown of what e-tailers and companies that provide support and services for them are doing at the show.
SatisFusion, a provider of customer, retention-based support services for e-tailers, will debut its eRetentions Platform. The eRetentions Platform integrates ESPs, warranty claims processing, sales and distribution support services, and e-support content into one customer-branded system. Geared toward consumer electronics e-tailers, this program offers such services as repair arrangement, status tracking and customized product portfolio management. One of the distinguishing features of the eRetentions Platform is its after-sale product support and how-to content.