12 Volt Talk: Expediting: It’s Not for Everyone
There are many different opinions on the world of dealership expediting in the 12-volt world, but clearly there are many different answers depending on the business you are running. Some guys absolutely want to give the customer a tour of their work after a great job has been done so they can refer other customers. But there are plenty of excellent installers and business owners doing great work who are introverts. That's OK too.
Perhaps having face-to-face experiences with a few dozen customers a week is viewed as a pain-in-the-ass. Instead, they would rather just have to put up with one pain-in-the-ass F&I guy (and they all are).
Selling yourself as the go-to guy for a dealership can be one of the toughest sales you'll ever make. You are dealing with the guys who invented the hustle and present it every day to its customers (no wonder why so many 'regular' consumers wish they could purchase vehicles online and avoid the dealership experience altogether). They'll beat down your prices so you will almost cry when you find out what they charged the poor customer. They'll also call you at 3 p.m. to do a remote start for a car that is being delivered at 5 p.m. And you have to work around the dude applying 'paint sealant' for $350. But, man, they move a lot of cars, and working in this economy sure beats waiting for customers to walk through the door.