One of the biggest questions consumers have when buying electronics is: Should I buy the extended warranty or not? The fact is that many of them know it’s a gamble—a plan they may never need to call on. But when they do, they expect it to work and they expect to be treated fairly. Sadly, that doesn’t always happen.
Recently, I had the pleasure of having my mobile phone stolen. After speaking with the thief (who answered it!) and finding that I would not have my phone returned, I called on my $3.99/month insurance plan, which I had been paying into for three years.
Cingular’s customer service people were great. The claims process was fast and efficient; within 24 hours, I had a new phone. But after that, things went sour. Something my original sales person failed to mention all those years ago was the $50 deductible attached to the plan (yes, I know, partly my fault for not reading the documentation thoroughly). Also to my surprise was the replacement phone I received: an entry-level, “free-with-new-service” phone that was reconditioned.