Brick and mortar retailers have been coming up with some truly unique ways to get people in their doors. One method that seems to be gaining traction is accepting online returns in stores from other retailers. Not only does this eliminate a major pain point for online shoppers, but more often than not, it forces them to browse the aisles while inside.
And now Walgreens wants in on the fun.
The drugstore chain announced the expansion of its partnership with FedEx yesterday, which will allow e-commerce returns to be handled across thousands of Walgreens stores nationwide. In order to utilize this service, products must be part of the FedEx Returns Technology platform. Many retailers are already taking advantage of this service, which provides customers with return labels via email.
FedEx will provide the printing equipment to the participating Walgreens stores, and a Walgreens associate can assist customers in getting their label printed. The service will be especially useful for those without an at-home printer who otherwise might have let the package got to waste.
“Our service offering with FedEx has been very well received by our customers, and implementing this latest technology in our stores will deliver even greater convenience to meet the needs of today’s customer,” said Richard Ashworth, president of operations at Walgreens, in a statement. “This is especially meaningful heading into the holiday season as more customers shop for gifts online and we’re able to offer safe, secure package pickup and drop-off services.”
The new printing service will launch in early November. Until then, customers can continue to drop off and pick up FedEx packages at many Walgreens stores as they have for the past two years
“With the volume of e-commerce returns growing rapidly, it’s essential that retailers have an easy returns process that meets the expectations of today’s shoppers and carefully minds the growing costs,” said Ryan P. Kelly, vice president of global e-commerce marketing, FedEx Services. “Shoppers prefer to take their online returns to a physical location, so by expanding FedEx Returns Technology to our broader convenience network with Walgreens, we’re enabling merchants and e-tailers to offer more locations for their customers to bring their returns.”
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