FutureVision’s Day-Two Visionaries – on Retail, Health Care, Social Strategies
Dart said that things retailers should ponder as they formulate their strategies include ways they can connect with consumers that competitors can’t replicate. They should embed technology into every business aspect, and create a demand-responsive value chain that delivers an exceptional experience – like Apple stores, which Dart said draw more visitors on an annual basis than Disney’s theme parks.
He projected the continued rise of personalized retailing, the radical alteration of supply-chain logistics, as Amazon aggressively pursues its same-day delivery strategy, and – without specifying a timeframe for it – that “50 percent of all brands and retailers will disappear.”
Health Care, Re-imagined
Joe Flower, a futurist specializing in health care industry evaluation and trend interpretation, and the author of Healthcare Beyond Reform: Doing it Right for Half the Cost, began his presentation by stating, “We’re at the very opening end of health care technology.” He produced data showing that U.S. healthcare costs began skyrocketing above costs in other developed countries around 1983 – when the fee-for-service business model became predominant, with payment dependent upon quantity rather than quality of care.