GameStop Switches to Curbside Pickup Amid Coronavirus Pandemic
With a staggering number of states closing non-essential businesses indefinitely, retailers have been tasked with finding unique ways to do business. For a little while, GameStop was able to argue that they in fact are an essential business because they sell computers and other equipment that people need in order to work from home. They even saw a spike in video game sales, both online and in-store, because of everyone looking for ways to combat boredom. But on Friday, March 20, GameStop joined the thousands of other retailers that were forced to close their brick and mortar locations indefinitely. And like many other retailers, they came up with a non-traditional way of doing business.
To adhere to social distancing guidelines, GameStop customers can now place orders online, as usual, or for curbside pickup. The Delivery@Door service uses “minimum basic operations” so that there also aren’t too many employees in the store at a time. Shoppers can search for their items online or on the GameStop app, pay online, and then head to their local GameStop location to pick up their order. A GameStop employee will meet customers at the front door, check their email confirmation, and hand over their goods.
Beginning today, 3/22, we’ll be offering a contactless delivery service called Delivery@Door at all US store locations where state/local laws allow. For more info on how we will continue to serve you, please see below & click here for our full statement: https://t.co/qP9jDQUmjs pic.twitter.com/WfmS5ghMzE
— GameStop (@GameStop) March 23, 2020
There is no fee for choosing the Pick Up option and prices will reflect the particular retail location shoppers choose (not the online price). Orders will typically be ready within two hours of purchase and GameStop will hold the items until the end of the current business day, as long as the order was placed during store hours. As usual, if you are under 17 yrs old and buying an M-Rated game, you’ll have to bring a parent along with you to the exchange.
This is an unprecedented time and each day brings new information about the COVID-19 pandemic," George Sherman, GameStop's CEO, said in a press release announcing the change. "Our priority has been and continues to be on the well-being of our employees, customers and business partners."