Google is Working to Address Issues of Disclosure with Duplex AI
Not five minutes after we got done discussing the myriad privacy and security concerns that a technology like Google Duplex raises, Google went ahead and said it’s aware of those potential problems. Oh, and they’re working to ensure the lifelike AI will be able to address them.
In particular, there has been plenty of discussion here—and elsewhere—around the idea that this Duplex technology, which essentially is a very realistic sounding robot, should identify itself to humans that it interacts with on the phone. In a statement released this week, a Google spokeswoman said the company is working on a built-in disclosure feature for Duplex.
"We understand and value the discussion around Google Duplex -- as we've said from the beginning, transparency in the technology is important," they said in a statement via CNET. "We are designing this feature with disclosure built-in, and we'll make sure the system is appropriately identified. What we showed at I/O was an early technology demo, and we look forward to incorporating feedback as we develop this into a product."
Granted it’s only been a handful of days since the technology was introduced on stage by CEO Sundar Pichai during the company’s I/O 2018 developers’ conference, there has been no evidence of such a feature currently existing. Pichai demoed Duplex on stage and played a few recorded phone calls of the technology in action. However, neither of the recordings included any sort of disclosure statement from the digital assistant, and Pichai never talked about disclosure during his keynote.
While details on what disclosure would look like or how it would be implemented into Duplex, conversations around the potential power of AI and the privacy implications will certainly continue.