Hard Sell Cindy Orth
When do you know it's time to close?
A lot of that could be anything from body language to the customer saying, 'How soon can you activate it?' If they're on the fence, I usually 'what else' them or say 'Is this what you're looking for?' and try to get some feedback. I restate the benefits of what they were looking at, and generally, if you can get them to agree that yes, this is what they're looking for, nine times out of 10 you'll close them right there.
How do you sell accessories and warranties?