Houston's High Octane Retailer
"That's ingrained in every employee, all the way to Mack himself. The customer is all that matters. The rest of the business will take care of itself, if you take care of the customer."
Taking care of the community
McIngvale has made a deep mark not merely on the Houston retailing scene but also in its social and philanthropic communities. The effects of Hurricanes Katrina and Rita on the population dynamics in Houston notwithstanding, McIngvale has been involved in community advocacy for years. Dunnigan says Gallery regularly gives away 22 full houses of furniture every Christmas to needy families. "He gives a tremendous amount of what he earns, and his energy, to very special causes, and works with M.D. Anderson Center and Children's Hospital in teaching underprivileged kids about obesity and how to learn to take better care of themselves."