Victim or Victor
• Sell services. Best Buy’s Geek Squad charges $100 to go to a customer’s home and design the layout for a home theater system. They’ll set-up—not install—a new system for $200. Certify your installers. Charge for delivery and haul-away of old products.
• Control your assets. Track inventory closely. Don’t let aging receivables cause a cash flow crunch.
• Celebrate success. Reward your team for their efforts. Write thank-you notes. Take associates to lunch. Remember birthdays and employment anniversaries. Find and hit each team member’s individual hot button.