How to Identify a Competent Retail Employee
With the holiday season upon us, the challenges retailers are facing are not just about having enough of the right products stocked and ready. Often, the most pressing challenge is having enough staff on hand to service customers. An understaffed retail team causes customers to be underserved so employers should do all they can to make sure their team members stay.
Turnover can most often be traced to a simple mismatch in the hiring process between a candidate’s work values and attitude, and what it takes to be successful on the job. Getting a deep understanding of a candidate’s work values, attitude and capabilities greatly increases the likelihood that they will stay engaged during the peak holiday period.
Knowing this, what should employers be looking for in new hires to reduce turnover?
Stephen Race is the chief technology officer and co-founder of TalentClick and head of product development and client services. Within the area of industrial psychology, Stephen has specialized in behavioral assessments and personality testing for the past 19 years, and he is recognized as one of the top specialists in North America. He holds a BA Psychology from the University of British Columbia and a Master of Science in Occupational Psychology from Birkbeck College, University of London, UK.