Attendees at the recent HTSA Fall Conference could draw from a smorgasbord of presentations that hit every touch point of their businesses. Hiring the right people, building the right team environment, spotting dysfunctionality in the ranks and stanching it early – all areas that bear refreshed approaches in every retail and custom installation business – were on the Conference bill this Fall, along with so much more.
Andrea Reiner, one of the principals at New York-based custom integrator Innerspace Electronics, told us how meaningful attending HTSA events is for her company. “It’s about the relationships with the other members, talking to them about their businesses, and about talking to vendors about product changes.” She said the group’s board, this year, had come up with a host of topics worthy of addressing and among those was the perennial concern of “managing the culture of the company.”
On that very issue, members heard from Sonance CEO Ari Supran, who provided an account of how his company ultimately benefited from a cultural reboot founded in learning to seek out and recognize – and hire – ideal team players who are an amalgam of humble (i.e., real), hungry (i.e., passionate and driven) and smart (“people-smart”). Finding that balance in employees, he said, means “getting people and personnel right, defining purpose for your team, and ensuring that the team is personally invested in our culture…
“We all need to know why we do what we do, and the purpose is not to make money – that is an outcome – but rather, it is to make people passionate about what we do.” He said companies need to clarify their cultural beliefs to prospective employees, which will help identify individuals who won’t fit the organization.