Superior Sales: How to Turn Complaints Into Loyalty
Countless studies have shown that a satisfied customer will tell three to five people about your store, product or service, while on the other hand, a dissatisfied customer will tell 10 to 12 people. The math is obvious. No matter what the numbers are, you always want satisfied customers.
That's why it's imperative to follow up with your customers to determine and track their level of satisfaction with you, your products and your services. The easiest, most effective way to make this determination is to simply ask them.
Here's when you should pop the question: