Inaugural HTA Summits Zone In on Customer Experience
The two-year-old Home Technology Association (HTA) held bicoastal versions of its inaugural Customer Experience Summit Aug. 8 on the West Coast and Aug. 14 in New York City. Between the two daylong events, the group hosted an impressive representation of its 184 certified technology integrator members. On the agenda: a roster of sessions meant to inform, encourage brainstorming and stir up self-examination of their business’ best practices and ability to successfully engage with architects, designers and the builder community.
“We’re out to help our integrators think differently,” Josh Christian, the organization’s director of certification told Connected Designat the New York event, held at HTA member Gilmore’s Sound Advice showroom on Manhattan’s West Side. “There are small things that can make the difference for clients to have that ‘wow’ experience.”
The event’s sponsors, who sandwiched brief company presentations in between each session, included Sonance, Crestron, Savant, OneVision, Cineak, Kaleidescape, Access Networks, One Fireflly and AudioControl.