Don't Forget the Add-on!
As usual, her timing was perfect. It was a Saturday afternoon, about 30 minutes before a Penn State football game I had been waiting all week to watch, when my wife Jan announces her car has a flat tire. After 42 years of marriage, I knew what she really meant to say: "Fix the flat ... now."
So I went out to the garage, found my electric pump and put enough air in the tire to get it across the street to the Firestone store. It's the type of business I don't usually frequent. I'd rather deal with mom-and-pop stores. But this was a case where convenience overruled principle. The manager told me it would take about two hours. He said he would call me when the car was ready.
Four hours later, and 15 minutes before the store was scheduled to close, I called to see if the tire was. "Oh, yes we forgot to call you." "Great service," I replied.