iPhone Customers Complain of “Big” Bills
Those who purchased Apple’s iPhone the week it was released are getting their first bills this week- and to their astonishment, the bills are much bigger than they expected. No, not the charges, but rather the amount of paper in the bills themselves.
As reported Thursday by many media outlets, including USA Today, iPhone customers, receiving service through exclusive carrier AT&T, reported receiving bills as large as dozens of pages. One customer, who received a 300-page bill that was delivered in a box, made a widely viewed Internet video depicting herself opening the large bill.
The reason for the abnormally large bills, USA Today said, is that AT&T includes detailed accounting of text messages and Web usage, in addition to actual calls, on each bill. AT&T responded that the super-large bills are the exception rather than the rule, and that customers are invited to use either electronic billing, or “summary” bills.