Most Are Happy, But Some iPhone Customers Have Complaints
While early reviews for Apple’s new iPhone have been mostly glowing since its release on Friday and early sales have been reported strong, some customers have had complaints about both activation problems and shortages of the phones themselves, the New York Times reported Monday.
The iPhone, the year’s most eagerly awaited electronics product, was released Friday at 6 p.m. at both Apple and AT&T retail outlets. By Sunday, the Times said, 18 of the 36 Apple stores in California had sold out of the phones. Apple has set up a feature on its Web site to allow customers to check availability.
The newspaper also reported complaints by customers that the iPhone’s activation process- which entailed activating the phone service through their own computer, as opposed to in-store- was problematic, as that it made several customers wait overnight for phone service. Both companies pledged to deal with the problem, but AT&T told the Times that complaints were at a minimum.