Findysz feels the key to successful support is finding worry-free support. "My goal is to find a core group of companies I can deal with that are responsible. Fuji has always been really good with me (Fuji Photo and Fuji Hunt Chemistry); they seem to have people that care and are on top of it. Another smaller company that we buy our CDs from—CD Solutions—has an awesome sales rep that calls every four to six weeks; but she doesn't over call and drive me crazy. And when I need something, two days later a shipment arrives with the right quantities. It's like no worries."
Findysz believes the poor service she receives from many companies is related to the recent cost cutting. "We do live in a disposable society now that doesn't care about quality and craftsmanship," says Findysz, "and it has trickled down to every area. I don't think there's loyalty to companies from employees and I don't think if an employee feels loyalty to a company that they'll pass it on to the customer."
Findysz doesn't think she's asking for much: If (manufacturers) could ship her the right quantity of product at the right time, return her phone calls and provide basic customer service via a person who actually knows the product, she'd be more than happy. "We're not asking for a lot of detail," concludes Findysz, "just simple answers to questions like 'When can we expect shipment?' I don't want fancy lunches and I don't need them to send me gifts, I just want them to do their jobs."