If the answer to any of these questions is “no” then you have your training “to do” list.
Training doesn’t cost, it pays. The Container Store has been included in every Fortune Magazine’s 100 Best Companies to Work For. The Container Store invests 235 hours of formal training in every first-year employee, compared to the industry average of only seven hours. After that, associates spend over 160 hours learning each year. Turnover is only 8% among full-time employees and only 20% for part-time. Compare that to the average retail turnover of 120%.
Don’t worry about the cost of closing your store for a few hours to increase the level of your training. Worry about the costs you incur by not having a well-trained, well-motivated staff that is fully committed to providing a perfect experience to every customer, every day, forever.