Kudos to Visteon and Clarion from J.D. Power and Associates
J.D. Powers and Assoicates 2006 Multimedia Quality and Satisfaction Study has rated Visteon Corporation and Clarion Corporation of America as the highest quality vehicle multimedia system suppliers. 28 different combinations of AM/FM, cassette player, single CD player, multiple CD changer, navigation system and satellite radio were rated based on owner experience. Visteon rated highest in the AM/FM/Single CD Changer segment while Clarion scored highest in the AM/FM/Multi-CD Changer segment. Alpine and Fujitsu Ten followed Visteon and Clarion respectively in the rankings.
The study also looked at customer dissatisfaction, noting that design issues, rather than malfunctions, ranked highest in frustrating the consumer. Poorly located, difficult to understand systems proved to be a common complaint. Alternately, the most desired multimedia item customers want in their cars is a navigation system. 13 percent have them, 30 percent want them. Almost as many (27 percent) would like steering wheel controls for their audio systems.
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