Rene Henderson, vice president of risk management for Service Net, recalls that there were some minor initial problems. "The only slight issue we had—and it really resolved itself quickly—was that some service providers we had in those areas weren't able to run calls," she says. "We had to shift calls to some other service providers who then got inundated, so it slowed down service just a little bit."
Hourigan also saw an increase in calls. While these were not necessarily related to hurricane victims' lost property, he anticipates a possible boost.
"We have seen higher call volume in many of our business units, with some being impacted more than others, depending on the type of product and service our customers have," Hourigan says. "The majority of additional call volume is related to rescheduling technicians whose appointments were affected by the storms. We will likely continue to see increased volume as residents of the affected areas return to their homes."