Henderson agrees that dealers operating near the hard hit areas are seeing an increase in sales, and that could mean new warranty sales, however, she is cautious to predict a large increase in extended service plans, noting that many of the areas hit were economically depressed and not huge areas for warranty sales.
She also predicts an increase in cancellations. "People may realize, 'Hey, my TV is destroyed; I bought that extended service contract, I don't need it anymore,' and then call in to cancel," she says. "We still expect that to happen but I haven't noticed any blip in the cancellations, so it's either so minimal or it's so spread out that we're not seeing an impact."
Hourigan is also cautious. "I think it's unlikely that this event will cause any dramatic change in consumers' purchases of extended service plans," he says. "Those people who tend to buy them will probably continue to do so, and those who don't see their value are unlikely to be swayed simply because of hurricanes."