Monday in CE: Microsoft Memo Leak Reveals High Surface Book Return Rates
Last week, Consumer Reports announced the results of a survey of 90,000 laptop and tablet owners in which it found that 25 percent of Microsoft Surface device owners would be faced with “problems by the end of the second year of ownership.” That finding led Consumer Reports to drop its “recommended” label for all Surface devices.
Despite its dissenting opinion on the survey’s findings, that leaked Microsoft memo shows that the company is seeing a high rate of returns for its Surface products. In the month of and the month following its launch, Microsoft saw between 13 and 17 percent of all Surface Books get returned. The return rate for the device didn’t dip below 10 percent until more than half a year after its launch. The Surface Pro 4 also had high return rates—16 percent—during its launch period, but saw that number drop quickly in the months right after launch.