Greedy? No. Mad as hell? You betcha!
Ironically, one of the causes of that reluctance is the sometimes negative viewpoints consumers have because of articles they’ve read like the one in Consumer Reports (which was picked up and reported on by various national media outlets in the days afterwards).
“You can’t be afraid to talk about [warranties],” Drake says. “If the [customer doesn’t] bring it up, the salesperson should.”
And how often have you been selling a plasma television only to have the customer ask for an extended service plan? Most customers, if they haven’t been offered a warranty, don’t even know one’s available. What kind of service would the retailer be offering the customer if they didn’t at least make the offer? Imagine how much trouble the store would be in if the customer that purchased the plasma finds out a warranty was available, but only after it broke and they have to pay out-of-pocket to fix it.