NEW Customer Service Companies
Since our founding in 1983, NEW has been dedicated to taking care of consumers and their products. While we provide extended service plan programs and buyer protection services, our primary business is delivering exceptional customer service when a consumer has a problem with a product or needs support in its operation.
Every year, over 35 million consumers protect their purchases from failure and malfunction with an NEW service or replacement plan. Even when a product hasn’t failed, our service plans provide valuable services such as preventive maintenance and technical troubleshooting. This year, NEW will field 15 million calls from service plan owners who have questions or need technical support for their product. Over 7 million of these calls require technical troubleshooting support from NEW’s highly trained call center representatives and most of these calls return the consumer’s product to working order, avoiding a service call and ensuring a happy customer.