NEW Customer Service Companies
When a customer has a question or problem with their product, they call one of our eight contact centers, where over 2,500 highly trained customer service representatives answer their call. Our commitment to delivering world-class service is evidenced by the fact that NEW was the first service plan provider recognized by J.D. Power and Associates for delivering an “Outstanding Customer Service Experience” and the only one to receive it two years in a row.
NEW’s dedication to exceptional customer care results in 38% more customer loyalty for our clients than the industry average and explains why 90% of service plan owners who interacted with NEW were satisfied with their experience.
At NEW, we are proud to work with many of the nation’s top retailers, manufacturers, content providers and financial services companies, caring for their customers and their products. We know that our extended service plan programs enhance customer loyalty for our clients and increase the consumer’s enjoyment of their purchase. And that’s good business for everyone. n