NEW Purchases ServiceBench
The extended service plan provider N.E.W. Customer Service Companies announced late last week that it has agreed to purchase ServiceBench, a service management firm. The two companies had long partnered with each other on various projects.
Financial terms of the merger were not disclosed.
“We are combining our deep understanding of retail and the delivery of exceptional customer service with their manufacturing relationships and technological power,” N.E.W. CEO Tony Nader said in a joint statement released by the companies. “This unique combination will allow NEW to continue to raise the bar in service delivery and expand our value throughout the entire service delivery life cycle — ultimately leading to a better experience for the consumer.”