Passwords: Frank Talk from the Front Lines of CE Retail
“I’m the worrier in the business, that’s what I do. You don’t get to have a store with 65 employees without realizing our industry is constantly changing. We try to keep our employees as long as we can. The technology is so complex, it can take us six to nine months just to get an employee up to speed. We pay half of their health care, even though it increases every year. We pay way above minimum wage, and we underwrite the cost of computers for the staff. We want long-term employees, and we’re learning to do many different things to make that happen.”
Kevin Harayda, co-owner of Dan’s Camera City, Allentown, Pa.