It’s been almost a full month since Google CEO Sundar Pichai demoed his company’s artificial intelligence technology in front of a crowd of developers at the annual I/O conference. In that month, we’ve talked at length about the Google Duplex service itself and whether the demo was even accurately representative of a true Duplex experience.
But until recently, everything that has been discussed about Duplex has been related to analysts’ and our own reactions to the AI platform. What really will determine the success of Duplex is how consumers react to it and, ultimately, whether or not they adopt it.
A newly published survey from digital marking and sales firm Clearlink attempted to get at just that. In it’s survey of 1,000 U.S. residents, the firm attempted to uncover how Americans are reacting to news of the technology. Despite our own hesitance around the ethical implications of Google Duplex, only 35 percent of those surveyed said they felt the technology, which mimics human speech, is unethical. In a blog post, Clearlink said that low percentage could have something to do with the prevalence of existing automated phone systems.