The TV only goes down right before the big game, the oven goes cold on Thanksgiving morning and then it’s the refrigerator shutting down on New Years Eve. Major appliances only seem to go down at the worst imaginable times.
It is the frustrating memories of these untimely failures and the quest for peace of mind that are the biggest drivers for the purchase of service contracts on appliances and tech products for consumers, according to a new report from the Service Contract Industry Council (SCIC).
The SCIC report asked consumers to share their stories about a time when a product stopped working at the worst possible moment. The number one culprit: kitchen appliances. And the worst possible moment? Right before or during a holiday – most commonly Thanksgiving or Christmas!