Help Manufacturers Help You
Of course you’ve become extremely frustrated with the product because it doesn’t work as expected and because you now have to explain the problem to your customer. You are definitely less confident the next time you use that or a similar part.
But there are ways you can help yourself and the manufacturer. By faithfully and accurately reporting issues with the product, you will help the company increase its quality control and the research team’s reach into the field and understanding of real cars. Be sure you are not overly negative when reporting to them; they want nothing more than having a satisfied customer in you, just as you want nothing more than having a satisfied customer using their product. And be sure the feedback you give them is specific enough to be of use. Here are some tips on submitting technical info to manufacturers that will help them determine what is causing the problem and allow you to be a more valuable partner:
n Note the make, model, year, body style and trim of the vehicle.