Retailer and Technician Training
12 volt retailers and technicians rarely have adequate time for training. We generally seem crunched for staff development time. It’s changing ‘what we do’ or ‘how we do it’ each day. “OEM electronics are no longer simple,” says Andy Wehmeyer, a global product line manager at Harman Consumer Group. “We need more skills than ever to provide consumer value in a successful and profitable installation bay.”
Like many industry veterans, Wehmeyer routinely shares his expertise at training events or in online forums, but often finds a limited installer audience willing to learn those new skills because, again, they lack the time.
It’s difficult to leave a retail shop for off-site training (trade shows, regional training, etc.), or to set aside time in the shop for on-site training on any kind of a regular basis. In fact, training is all but absent in many 12 volt businesses today; it’s a continuing challenge for manufacturers, too. So what’s the answer?