Sherman’s Posts A Winning Score
Paul Sherman, general manger of Peoria, Ill.-based Sherman's, was thinking one day how boring a baseball game would be if only the umpires and coaches were allowed to keep score, while the fans in the seats were left in the dark.
So he decided to make things more interesting for his staff by posting scoreboards in each of his three stores. One of those happened to be the new 29,000-square-foot Peru store, which was built smack in the middle of the recession, just behind the rubble of the chain's smallest and oldest location.
The way it works is that sales associates keep tallies on public scoreboards in the customer service/pickup area, while working toward daily goals and a weekly goal for margins, sales and accessory attachments. Delivery personnel have to post how many deliveries were executed without incident each day.