Robo Hotel Check-in? It’s a Go in Russia
Mikhalych has his first job as the new Promobot robot is now working at the Russian park-hotel "Dobrograd" at the reception desk, welcoming new guests, checking them in, and helping with check out by distributing and returning the key cards from the rooms.
This robot has a check-in system that can recognize passport data and issue access cards for a specific room. It can also help visitors call a taxi, order a transfer, and get directions if needed.
"The robot significantly reduces the workload of the main hotel staff, making the check-in process faster and more stable: you just scan your passport and in a few seconds you get a room key. In addition, the robot is the perfect employee: it is always in a great mood, it is never late, and doesn't make mistakes," explained Promobot development Director Oleg Kivokurtsev.
Promobot manufacturers autonomous service robots in Northern and Eastern Europe with placements in 36 countries as administrators, promoters, consultants, guides and concierges, replacing or supporting "live" employees.
The passport recognition system developed by the Russian company Smart Engines has been introduced by Promobot from Perm. We are told that Mikhalych has an excellent memory and can recognize and remember the faces and speech of the hotel guests and on the second time around, the robot greets them by their names as good friends. If guests would like to know more about local sights, Mikhalych is there to help as well with an online tour of Dobrograd and its environs.
Leaving the reception desk, the robot never bumps into people or things. Due to its built-in sensors, the robot moves around smoothly avoiding collisions and obstacles, the sensors helping it navigate the designated area.