Samsung, Miele Lead J.D. Power Appliance Rankings
J.D. Power and Associates' annual appliance survey found that Samsung has the highest consumer satisfaction for both washers and dryers, with Sub-Zero taking the top spot for refrigerators and Miele for dishwashers.
The survey, the J.D. Power and Associates 2011 Laundry Appliance Satisfaction Study, also found that more customers are beginning to make choices based on a brand and then going to a store to buy that brand, which represents a shift, J.D. Power said. And those who research ahead of time find themselves happier with their purchase.
"The wide array of product information available, particularly from online sources, makes it easier than ever for appliance shoppers to do research prior to making a purchase," Jim Howland, senior director of the real estate and construction industries practice at J.D. Power and Associates, said as part of the announcement. "Online ratings, for example, are becoming increasingly influential among many appliance shoppers."