‘Recovering’ new business
Recovery isn’t the only thing that Seagate offers, either. Its Recovery Service Advantage program returns the data on a Seagate USB external hard drive that comes with a two-year warranty if customers select the “patriot” service.
“It’s a nice offering because historically most data was returned on DVDs,” Steele says. Adding the hard drive is another source of revenue. If customers prefer getting the DVDs, the economy service will suit them just fine. And Seagate will recover data from flash drives as well. “If you can store it, we can recover it,” Steele said.