Integrated retailer Sears has rolled out a new service that offers personalized in-store consultative appointments to its online shoppers. Sears said the new “Meet With An Expert” service improves the home appliance shopping experience by connecting shoppers with knowledgeable associates in the store. The service will be available for home appliance products in Sears stores throughout the country.
"Choosing an appliance is a big decision, involving many options," Leena Munjal, Senior Vice President, Customer Experience and Integrated Retail, Sears Holdings, said in a statement. "Meet With An Expert gives our members a personalized experience that builds on the research they've already done online. Our knowledgeable associate will know the appliances our member is interested in and offer advice specific to their needs."
Sears explained how the program will work: