Industry Actions: Seven Moves For Tough Times
In fact, Accenture’s High Performance Business research has found that high performing companies examine their customers by segment, geography, and usage patterns. These exceptional achievers then personalize and boost the quality of the customer experience to more closely match what consumers want.
Third: Driving Operational Excellence Globally
Consumer electronics companies need to adopt a new networked operating model that can address their company’s need to grow, access talent, secure resources, manage volatility and risk, and achieve superior and sustainable economic returns. In many cases, this new model is made possible by out˝sourcing select business operations. These include outsourcing of supply chain, global training and development, and finance and accounting operations. The current market downturn is an opportunity to embrace a corporate-wide, global operating model aimed at lowering operating costs.
This transformational move could for companies deliver new and profound differentiation versus competitors who make more conventional and conservative moves. Now is prime time for changing business models and industrializing processes so they are more repeatable and reusable.