Small Business Survives
Web technology has leveled the playing field for those who use it to find customers. The smallest player can appear as professional as a big box.
Some smaller dealers have limited management skills and capabilities. The winners, though, will be those who have learned to make faster decisions, implement tight financial controls and develop strategic plans for their businesses. One of the most significant threats to smaller independents is in developing a succession plan for their business.
Finally, changes in consumer attitudes have led to changes in their behavior. Time is the currency of the 21st Century. In his book, The Call of the Mall, Paco Underhill relates the frustration today's consumers feel trudging around a mall that has 42 or more stores when in fact they only actually stop in one or two. Smaller store formats located in more accessible locations are becoming a growing draw.