Imaging Industry Roundtable
Peck: My initial reaction to this question is, 'Most certainly', this has been and remains the primary focus for the development of much of Canon's consumer technology. We want to make our cameras, printers, camcorders and all imaging devices fun and easy to use and enhance the customer experience. Recently introduced features such as our HD Movie Print that allows consumers to grab and print still images from their HD video footage, the Smart Auto feature that provides optimal settings and the high-sensitivity HS System that improves the low-light image quality of our PowerShot cameras are all designed to make the end-user experience more enjoyable, and thus have them be a seamless part of people's lives.
Tina Corrado, Consumer, West Islip, N.Y.: I don't feel they have. I'd love to do more with my the stills and video I am capturing—particularly the video. I have a ton of short clips of my kids and I'd like to be shown a way to make them all more available for me to share and enjoy. Instead, they are sitting on my hard drive.
Regarding the subject of channel conflict—it is not uncommon for manufacturers to give priority to selling merchandise on their own sites over retailers who have those products on order. Provide your thoughts on this subject.