Imaging Industry Roundtable
Guidry: The manufacturers have to have a robust web presence. However, I believe it is bad business to deprive dealers of product so that the company site may make sales. I believe it is predatory for manufacturers to sell products at the company site for less money than a dealer can sell that same product. The dealer must have some margin protection from above for such a system to sustain itself. My position assumes that the manufacturers value the showcases and local support that stocking dealers provide. Maybe they foresee a day when the web can provide a pre-purchase experience that is rich enough to render real product demos useless. More shocking things have happened.
Byrd: Products are not what people usually purchase. They are purchasing solutions, which is defined as products combined with the knowledge of how to use them to meet our personal needs. Manufacturers cannot provide this personal attention; only knowledgeable retailers can do this.
Almeida: At Fujifilm, we have always been committed to our retail channel and channel partners, and will continue to be. That has been the key to our success. Fujifilm is the only vendor with a comprehensive portfolio of technology solutions and services designed to meet any retailer's photofinishing needs, and we will support retailers by connecting consumers to them through many on-ramps—online, mobile, in-store—and by providing flexible and scalable solutions to accommodate all of their needs.