Sprint Launches Customer Service Initiative
Sprint Nextel this week launched a push to help customers at its retail stores to better understand their handset devices, through one-on-one work between employees and customers, as well as better employee training.
The initiative, called the “Ready Now” program, began last month, when the company closed its stores nationwide for one day to train employees in the new program. Sprint employees are now ready to sit down with customers and show them how to set up everything on their phones, from e-mail to Web browsing to personal settings.
All company-owned Sprint stores are offering the program, and include a “Ready Now” sticker on the outside of the store.