Starbucks CEO Will Discuss the “Personal Touch” in Retail at NRF Show in New York
Behind the current notion that the modernization of the retail industry is moving it into a very tech-heavy era, the power of emotion and human connection is becoming somewhat overlooked as an essential component to long-term success. Starbucks president and CEO Kevin Johnson will be discussing exactly that during a presentation titled “nurturing humanity in a modern retail environment” at NRF 2020 Vision: Retail’s Big Show in New York City on January 13, 2020.
“Kevin Johnson is a leader of our industry whose expertise and vision range from the fundamentals of selling a good cup of coffee to the cutting edge of the technology driving today’s retail revolution,” NRF President and CEO Matthew Shay said. “He understands the importance of the personal touch with retail customers, and no matter how much technology evolves, remaining a force for good in the global communities retailers serve. We look forward to learning from his insights.”
Johnson will be the opening main stage speaker on January 13, the second day of the three-day conference. He will discuss the role of shared experiences and community in the modern-day retail environment, and the recognition that the pursuit of profit is not in conflict with the pursuit of doing good.