Streamlining the Service Repair Experience
Sidebar: Retail Responsibility
While third-party administrators do much to control the service process, all have recommendations about how their retail partners can work to improve the consumer repair experience.
VAC's Karl Lassig notes that "Currently there seems to be no standard throughout the retail community regarding the service experience. Many retailers prefer to interact with consumers on warranty repair issues. This may involve a customer visiting a store or contacting a store regarding a defective product.