Back Office: TigerDirect Partners to Do More
The company is currently working to bundle the service with an extended service plan from W3 Solutions so that a customer has both options: they can return the device up to a year later and get value for it, or they can hold on to it and be protected in the case of damage.
TigerDirect implemented the service last fall. Matthews said it “isn’t taking off like a rocket ship,” but expected as much, considering it’s a new service. “It’s not just the customers but the salespeople that need to be trained on it, and TechForward has been great on that end,” he said. “It’s a totally new concept so everyone needs to get a feel on the key touch points, and sales points to get the volume up.”