Attitudes: The Little Things Matter Now More Than Ever
Speaking about real customer service (or the lack thereof), about six months ago my local Starbucks increased the price of a medium coffee (sorry, I still can't get used to "grande") to $2.01. No big deal, except that two out of 10 times some twit (sorry again, but at this point they turn into twits) behind the counter demands the penny and I walk away with a pocketful of change. And, of course, they only ask for it on the day I don't have any change.
I know it's a very little thing in the grand scheme of the day, but it irks me to no end. I even started buying my coffee from the family-owned corner store. The coffee tastes like sewer run-off but the people are friendly and will even spot me a few dollars when I'm short.
Anyway, the other day I figured I'd give my taste buds a treat and my stomach a break and returned to Starbucks. The line was unusually long with holiday shoppers. I finally ordered my usual, the TWIT asks for $2.01, I give her a $5 and she turns her back to finish up another order. A minute later she's back and asks again for the $2.01. "I gave you a five," I said, keeping my temper in check with the holiday cheer. "No, you didn't," she answered. It went back and forth for a while.