The Breaking Point
Retail Alternatives for Fixing Broken Products
By Collin Keefe
The multi-faceted retail repair chain is in the process of fixing itself. Today most service and repair companies are a conglomeration of independent servicers, loosely forming a network for parent servicers, like manufacturers and warranty or extended service contract administrators. Depending on the type of coverage, customers either take products back to the point of purchase or contact the unit's warranty administrator. Big box retailers oftentimes have their own service plans and facilities, but for smaller independent retailers a broken product gets handled by the manufacturer or an extended service plan administrator.