Distributors Change to Improve Retailers' Business
The distributor's role has become more important as product margins continue to fall and dealers seek new ways to gain a strategic and competitive edge during the slow economic recovery.
Meanwhile, retailers are choosing their distributor partners - or re-evaluating the relationships they have- more carefully than ever, and for more reasons than just-in-time delivery. They want more strategies, efficiencies and touch points to communicate their needs and access services through a distributor's partner portal. Distributors, as you'll see from our annual roundtable, are getting the message. Here's the first part of our series, featured in our upcoming April issue:
Dealerscope: What was the biggest change you made to your business in 2009, and how will that impact your retail customers this year?