CEDIA Roundtable: The Future of the Specialty CE and Integration Markets
The most important thing for anyone in this space is to make sure you're looking at your business model and changing it as needed at least once a year, to deal with what is ever-changing technology and the pressures that go along with those changes.
Stein: I think that the biggest opportunities are for integrators who are already doing higher-volume work and making recurring revenue today—those who have been willing to re-tool their businesses. In that regard, it's everything from maintenance of computer and security networks to making sure the latest, most bulletproof anti-virus protection and firewalls are installed in homes, to making sure that clients' elderly grandmothers haven't fallen and are able to dig into their pillboxes. In terms of service opportunities, that's where I see the biggest ones. The rest is the same as it's been: you sell a TV set, you sell a service contract, or a higher-end home theater and a service contract.
Dealerscope: What's the biggest change in how custom installers and specialty dealers are doing business today compared to this time last year?