The latest version of the American Customer Satisfaction Index retail Web site rankings are out, and Newegg has come out on top with a score of 88 out of 100. Amazon.com is just behind at 86, followed by Netflix (85.)
Meanwhile, the overall, industry-wide score for Internet Retail was 82, down from 83 a year ago. Amazon had led last year's version of the survey with a score of 88, with Newegg coming in second with 87.
"We adhere to a no-nonsense business model that places our priority on customer service above all else," Newegg's vice president of merchandising, Bernard Luthi, said as part of the announcement. "We deliver industry-leading prices on close to 40,000 IT and consumer electronics products, with exceptional customer service and lightning-fast shipping. This is how we're able to continue performing above and beyond the expectations of our customers."